Service Packages

The Extended Service Agreement is a Value-added service agreement that satisfies customer needs, and provides maintenance when they buy Towers, Tower Trailers, Shelters and Cargo Trailers

Premium: An on-site service inspection that covers simple parts, replacements, and installation

Standard: Phone & internet troubleshooting, and installation services on Aluma Tower premises.

Basic: A prepaid service offered only in North America, that covers labor or service, phone and internet troubleshooting, and is usually paid with a credit card

Which option is best for you?

Towers: The prepaid service agreement option is available for our towers, and can be used for installation and repairs

Trailer Towers, Shelters and Cargo Trailers: Items that require more detailed maintenance

  • The premium package is for our domestic & international customers who have more than one trailer in continuous use in a hazardous environment
  • The standard option is only for our domestic customers who are able to bring their unit to Aluma premises
  • The Basic (Prepaid) service is recommended for our private sector industry customers who use tower/trailers, or for our regular customers whose units are not in extreme environmental climate changes

Add-ons sold separately for  the Premium and Standard packages:

  • Cabinet
  • Generator
  • Shelter
  • Cargo

Premium Package

Includes:

  • 24/7/365 phone and web based assistance
  • On-site work performed by a qualified Aluma Team member
  • Yearly 40 point inspection and maintenance on trailer/tower system at customer site
  • Opportunity to purchase accessory components to the inspection package
  • Inspections (scheduled by the customer) each year
  • Travel to/from customer location is not included in the package pricing

Standard Package

Includes:

  • 8/5/260 phone and web-based assistance (US Eastern Standard Time), open service ticket and troubleshooting
  • All work to be performed via time and materials charge basis
  • Service provided on Aluma facilities
  • All products must be returned to Aluma in order to be serviced. Customer is responsible for logistics and shipping costs to and from Aluma

Basic Package

Includes:

  • Credit card basis – Customer pays (with credit card) before the service is used. These hours have an expiration date
  • 8/5/260 phone and web-based assistance (US Eastern Standard Time), open service ticket and troubleshooting
  • After-hours and weekends are available at a higher rate
  • All work to be performed via time and materials charge basis

Shelter/Cargo- Premium

Includes:

  • 24/7/365 phone and web based assistance
  • On-site work performed by a qualified Aluma Team member
  • Annual premium 24 point inspection and maintenance, on Cargo or Shelter Tower/Trailer system at customer site in addition to the 40 point basic inspection
  • Opportunity to add purchased accessory components to the inspection package
  • Inspections scheduled by the customer each year
  • Travel to/from customer location is not included in the package pricing

Product Knowledge

Premium: Customer service by phone & web based also consumable parts are replaced with installation plus high-end parts installation if needed. Operational hours and After hours cost included
Standard: Customer service by phone & web based also Installation of simple parts and high-end parts. Operational hours and After hours included cost included
Basic: Service hours bought in advance can be use for inspection , installation and/or trouble shooting. Suitable for additional costs on non operational hours

Overview of Packages

Premium Standard Basic
Service Provided on Customers Site
365 day Service Provided
Replacement of Consumable Parts
Phone and Web 24hrs Ticketing Service
Multiple Unit Service Agreement
Service Add-on Agreement
Installation Services Included
Service Provided on Aluma facilities
Monday to Friday Service Provided
Phone and Web Service in Regular business hours
Travel Expenses are not included with any plan