Extended Service Plan

What is it?

The Extended Service Agreement is a Value-added service agreement that satisfies customer needs, and provides maintenance when they buy Towers, Tower Trailers, Shelters and Cargo Trailers

Premium: An on-site service inspection that covers simple parts, replacements, and installation

Standard: Phone & internet troubleshooting, and installation services on Aluma Tower premises.

service agreement

Basic: A prepaid service offered only in North America, that covers labor or service, phone and internet troubleshooting, and is usually paid with a credit card

Which option is best for you?

Towers: The prepaid service agreement option is available for our towers, and can be used for installation and repairs

Trailer Towers, Shelters and Cargo Trailers: Items that require more detailed maintenance

  • The premium package is for our domestic & international customers who have more than one trailer in continuous use in a hazardous environment
  • The standard option is only for our domestic customers who are able to bring their unit to Aluma Tower premises
  • The Basic (Prepaid) service is recommended for our private sector industry customers who use tower/trailers, or for our regular customers whose units are not in extreme environmental climate changes

Add-ons sold separately for  the Premium and Standard packages:

  • Cabinet
  • Generator
  • Shelter
  • Cargo

Premium Package

Includes:

  • 24/7/365 phone and web based assistance
  • On-site work performed by a qualified Aluma Team member
  • Yearly 40 point inspection and maintenance on trailer/tower system at customer site
  • Opportunity to purchase accessory components to the inspection package
  • Inspections (scheduled by the customer) each year
  • Travel to/from customer location is not included in the package pricing

Standard Package

Includes:

  • 8/5/260 phone and web-based assistance (US Eastern Standard Time), open service ticket and troubleshooting
  • All work to be performed via time and materials charge basis
  • Service provided on Aluma Tower facilities
  • All products must be returned to Aluma in order to be serviced. Customer is responsible for logistics and shipping costs to and from Aluma

Basic Package 

Includes:

  • Credit card basis – Customer pays (with credit card) before the service is used. These hours have an expiration date
  • 8/5/260 phone and web-based assistance (US Eastern Standard Time), open service ticket and troubleshooting
  • After-hours and weekends are available at a higher rate
  • All work to be performed via time and materials charge basis

Shelter/Cargo- Premium

Includes:

  • 24/7/365 phone and web based assistance
  • On-site work performed by a qualified Aluma Team member
  • Annual premium 24 point inspection and maintenance, on Cargo or Shelter Tower/Trailer system at customer site in addition to the 40 point basic inspection
  • Opportunity to add purchased accessory components to the inspection package
  • Inspections scheduled by the customer each year
  • Travel to/from customer location is not included in the package pricing

Product Knowledge

Premium: Customer service by phone & web based also consumable parts are replaced with installation plus high-end parts installation if needed. Operational hours and After hours cost included
Standard: Customer service by phone & web based also Installation of simple parts and high-end parts. Operational hours and After hours included cost included
Basic: Service hours bought in advance can be use for inspection , installation and/or trouble shooting. Suitable for additional costs on non operational hours

Overview of Packages

Service plans