Extended Service Plan

What is it?

The Extended Service Agreement is a Value-added service agreement that satisfies customer needs, and provides maintenance when they buy Towers, Tower Trailers, Shelters and Cargo Trailers

Premium: An on-site service inspection that covers simple parts, replacements, and installation

Standard: Phone & internet troubleshooting, and installation services on Aluma Tower premises.

service agreement

Basic: A prepaid service offered only in North America, that covers labor or service, phone and internet troubleshooting, and is usually paid with a credit card

Which option is best for you?

Towers – The prepaid service agreement option is available for our towers, and can be used for installation and repairs

Trailer Towers, Shelters and Cargo Trailers: Items that require more detailed maintenance

  • The premium package is for our domestic & international customers who have more than one trailer in continuous use in a hazardous environment
  • The standard option is only for our domestic customers who are able to bring their unit to Aluma Tower premises
  • The Basic (Prepaid) service is recommended for our private sector industry customers who use tower/trailers, or for our regular customers whose units are not in extreme environmental climate changes

Add-ons sold separately for  the Premium and Standard packages:

  • Cabinet
  • Generator
  • Shelter
  • Cargo

Premium Package

Includes:

  • 24/7/365 phone and web based assistance
  • On-site work performed by a qualified Aluma Team member
  • Yearly 40 point inspection and maintenance on trailer/tower system at customer site
  • Opportunity to purchase accessory components to the inspection package
  • Inspections (scheduled by the customer) each year
  • Travel to/from customer location is not included in the package pricing

40 Point Inspection

1. DOT marker lights*21. Winch fluids/lubricants*
2. Safety, warning, & information labels/signs*22. Winch mounts*
3. Tower & trailer grounding kits/components23. Safety stop - Cable assembly*
4. Electrical connections & fittings*24. Safety stop - Limit switch*
5. Hot check electrical connections25. Safety stop - Springs*
6. Power system connection
26. Tower - Rigging integrity (cable & pulleys)
7. Lunette eye or ball coupler hardware integrity*

27. Tower - Rollers (integrity & lubrication)
8. Lunette eye or ball couple integrity28. Tower - Top & bottom plate (integrity & mount)
9. Tow harness electric connections (7 pin 29. Tower - Mast integrity
10. Tow harness mechanical connections (chains)
30. Tower - Weldments
11. Tow lights - Brake lights (red)*31. Tower - Lockdown system
12. Tow lights - Brake lights (Amber)*32. Trailer - Galvanizing (rust treatment)*
13. Tow lights - Tower brake lights*33. Trailer - Tilting rigging (cable & pulleys)
14. Brake system34. Trailer - Pull-down system
15. Breakaway battery life
35. Trailer - Outrigger assembly
16. Breakaway terminals & wiring36. Trailer - Jacks & foot plate functionality
17. Axles - Mount integrity37. Trailer - Decking rivets*
18. Axles - Torsion or Spring leaf integrity38. Trailer - Storage box
19. Axles - Wheel bearings39. Trailer - Structures integrity
20. Axles - Tire connection and & integrity*40. Trailer - Pivot system

*Consumable Parts replaced without charges

Standard Package

Includes:

  • 8/5/260 phone and web-based assistance (US Eastern Standard Time), open service ticket and troubleshooting
  • All work to be performed via time and materials charge basis
  • Service provided on Aluma Tower facilities
  • All products must be returned to Aluma in order to be serviced. Customer is responsible for logistics and shipping costs to and from Aluma

Premium Add-ons

Generator Service

1. Oil, fuel and air filter replacement*
2. Electrical connections and fittings*
3. Voltage output
4. DSE to generator operation
5. DSE to shore power operation
6. Alarm & exercise function
7. Fuel tank integrity
8. Fuel lines, tank to generator*
9. Fuel gauge*
10. Battery life
11. Battery terminals & wiring*
12. Winch electrical connections and controllers

Cabinet Service

1. HVAC - Fluid/gas level*
2. HVAC - Thermostat
3. HVAC - Electrical connections*
4. HVAC - Filter replacement*
5. Alarm function
6. Cabinet - Door - Seal / gasket*
7. Cabinet - Door - Locking mechanism
8. Cabinet - Internal lighting system*
9. Cabinet - Leak inspection
10. Cabinet - Insulation inspection
11. Cabinet - Electrical installation inspection*
12. Cabinet - Radio rack and vibration inspection

Basic Package 

Includes:

  • Credit card basis – Customer pays (with credit card) before the service is used. These hours have an expiration date
  • 8/5/260 phone and web-based assistance (US Eastern Standard Time), open service ticket and troubleshooting
  • After-hours and weekends are available at a higher rate
  • All work to be performed via time and materials charge basis

Shelter/Cargo- Premium

Includes:

  • 24/7/365 phone and web based assistance
  • On-site work performed by a qualified Aluma Team member
  • Annual premium 24 point inspection and maintenance, on Cargo or Shelter Tower/Trailer system at customer site in addition to the 40 point basic inspection
  • Opportunity to add purchased accessory components to the inspection package
  • Inspections scheduled by the customer each year
  • Travel to/from customer location is not included in the package pricing

24 Point Inspection Shelter/Cargo

1. Shelter/Cargo structural integrity13. HVAC Operation
2. Shelter/Cargo exterior condition*
14. HVAC electrical/maintenance*
3. Shelter/Cargo interior condition*15. HVAC filter/grate*
4. Shelter/Cargo mounting
16. HVAC mounting/sealing*
5. Shelter/Cargo sealing & gaskets*17. Ladder/stairs
6. Shelter/Cargo door operation
18. Battery charger(s)
7. Shelter/Cargo mounted accessories
19. Receptacles/Receptacle covers & raceway*
8. Transfer (operation & switch)20. Lighting/Dimmer switches
9. Alarm(s) functionality*
21. Floor (Treadbrite/Dri-Dek)*
10. Shore power (inlet/cord)22. I/O Port(s)
11. Battery box(es)23. Grounding system/Surge suppressor
12. Electrical installation conditions & safety*
24. Internal cable management

Product Knowledge

Premium: Customer service by phone & web based also consumable parts are replaced with installation plus high-end parts installation if needed. Operational hours and After hours cost included
Standard: Customer service by phone & web based also Installation of simple parts and high-end parts. Operational hours and After hours included cost included
Basic: Service hours bought in advance can be use for inspection , installation and/or trouble shooting. Suitable for additional costs on non operational hours

Overview of Packages

Service plans